Zipline FAQs
What time do we need to check in for our tour?
We do require everyone to arrive (30) minutes prior to their tour time.
Where do we check in at?
We have a check in office at the Fairway Shops for our Ka'anapali tour.
For Haleakala please proceed to the check in office on Crater Road on the way to Haleakala National Park.
Driving directions are included with your confirmation email.
I have hiking-style sandals - can I wear those?
We require a closed shoe for safety -athletic or hiking shoes are best. No Teva's, Keene's, Crocs or Skeetcher Shapers allowed on the course. Please note that we sell inexpensive shoes at our Ka'anapali store for your convenience.
Do I have to wear long pants?
No, but they tend to be more comfortable when wearing a harness and are recommended.
Is there an age requirement?
Customers MUST be 10 years or older. Anyone under the age of 18 will be required to complete their own waiver and have a responsible adult sign the form for them. This does not need to be a parent or legal guardian.
I'm going scuba-diving the day before my tour, is that ok?
Customers MUST NOT have been scuba diving within 24 hours of scheduled tour time.
What's the cancellation policy?
We have a generous cancellation policy. 24 hours or more before your tour and you will receive a 100% refund. Less than 24 hours, no refund.
Are there any health issues I should consider?
Customers with serious neck, back, or joint injuries or chronic heart problems should use their own discretion about their capabilities to safely participate in this activity. It is STRONGLY RECOMMENDED that anyone with who has had recent surgery, especially on ankles, knees or their back, not participate in this tour. Although we try to always make customers comfortable both physically and mentally, some degree of impact on joints or some degree of customer anxiety about zipping is unavoidable.
Are there weight restrictions?
Customers MUST weigh between 80 & 260 lbs. This Policy is STRICTLY ENFORCED, for your own safety. All participants will be weighed at check in and those that do not comply will not be allowed to zip and no refunds will be issued.
Is ziplining safe?
Skyline Eco-Adventures uses the highest quality equipment that is thoroughly inspected on a regular basis. We have safely crossed customers over millions of ziplines. The experience is very safe and extremely fun.
