Privacy Policy

Depending on the context, "you" may mean "User" or "Merchant".

“Services” means our drone-based delivery services and everything we do to enable them, such as providing our mobile app, sending and receiving order information from our Merchants, communicating with Users or Merchants about our services, or developing or improving our hardware and software, and any other website, service, or activity that links back to this privacy notice.

User Contact Information. We may collect your name, phone number, delivery address, email address, and other contact information provided to us by you. 

Account Information. We may collect your username, password, and contact preferences.

Order Data. We may collect your order data and order history when you use our Services, such as when you place a delivery order.

Log Data. When you use the Services, we may collect information such as your Internet Protocol (IP) address and/or domain, the type and version of your Internet browser software and operating system you use, the date, time, and duration of your use of the Services, the specific pages, buttons, images, links, and forms that you access while visiting the Services, your in-app search history, the type of device you use to access the Services, and your mobile carrier and/or Internet Service Provider.

Health-Related Information. When using or interacting with our Services, we may collect information that may indicate information regarding your health status such as certain product purchase information.

Location Information. If you have consented by enabling location access on your phone, we may receive your precise location information to determine if such location is a serviceable delivery address. You may use our Services without enabling the collection of precise location information by manually entering in your delivery address in our app.

Delivery Location Data. When you order a delivery and when we provide the Services, we may collect terrain, geodata, and imagery of delivery areas and other adjacent areas, which may include images of individuals or other objects within the field of view of our drones, and which we may associate with your account.   

User Interactions. In some cases, we may collect click or touch stream data, movement, scroll, keystroke activity and third-party sites or services you were using before and after interacting with the Services.

Merchants. Merchants using Zipline’s delivery Services may provide us with information about Users, including name, address, phone number, and requests for delivery. We use this information for the purposes disclosed in this privacy notice and to provide relevant Services to you, including to determine whether you are in our service range now or in the future, and provide you with delivery at your requested date and time. We may also use this information to market our Services or communicate offers to you unless you opt out of those uses.

Third Party Information. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles. We may use this information to provide or enhance the Services, and may also use it to tailor the way we market our Services and promote events related to the Services.

Analytics. We may use third-party web analytics services on the Services, such as Google Analytics, to understand how you engage with our website and apps and for certain advertising related purposes. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

Advertising. Our vendors may use cookies to collect information about your activities on the Services and other websites to provide you targeted advertising based upon your interests. For more information and to learn about how to opt out, please see our Cookie Notice.

To facilitate account creation and otherwise manage accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To validate whether you are in our service areas. We may process your personal information to determine if we serve your location, or soon will, and to identify future service areas.

To deliver and facilitate delivery of Services. We may process your personal information to provide the Services.

To respond to inquiries/offer support. We may process your personal information to respond to your inquiries and solve any potential issues you might have with the Services.

To fulfill and manage your orders. We may process your personal information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To request feedback. We may process your personal information when necessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing and promotional purposes, including by sending you marketing and promotional materials via email, direct mail, and SMS messaging. You can opt out of our marketing emails and SMS messages at any time. For more information, see "What Are Your Privacy Rights and Choices?" below.

To deliver personalized advertising to you. We may process your personal information to develop and display personalized advertising tailored to your interests, location, and more. 

To deliver targeted advertising to you. We may disclose personal information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “sharing” of your personal information.

To deliver personalized content to you. We may process your personal information to develop and display personalized content to you.

To protect our Services. We may process your personal information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process personal information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns. We may process your personal information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To save or protect an individual’s vital interest. We may process your personal information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

To comply with our legal obligations, such as subpoenas or other legal requests. We may process your personal information to comply with any legitimate legal obligation in relevant jurisdictions.

To maintain records for internal business purposes. We may process your personal information to maintain and update records for internal business purposes.

To conduct our business and provide our services. We may process your personal information, including by reviewing visual data captured during delivery, to provide, maintain, protect, promote and improve our Services, and to develop new services.

To send administrative information. We may process your personal information to send important notices, updates, security alerts, support, and other administrative messages to you or others affiliated with your account.

To carry out any other purpose described to you at the time we collect your information. We may process your personal information for a purpose described to you at the time we collect your personal information.

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Vendors, Consultants, and Other Third-Parties that Assist with Our Business. We may disclose your data to third-parties, processors, vendors, or agents ("vendors") who perform services for us or on our behalf and require access to such personal information to do that work.

Recipients of Business Transfers. We may disclose or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates. We may disclose your personal information to our affiliates. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business or Government Partners & Merchants. We may disclose your personal information to our business or government partners and Merchants, such as merchants whose products you seek to have delivered, to fulfill your orders, meet applicable government regulations or Merchant requirements, or offer you certain products, services, or promotions.

Law Enforcement Agencies, Regulatory or Governmental Bodies, or Other Third Parties. We may disclose your personal information in order to respond to a legal process, comply with any legal obligation, protect or defend our rights, interests or property or that of third parties, or prevent or investigate wrongdoing in connection with the Services.

Other Third Parties With Your Consent. We may share your personal information in other ways if you have asked us to do so or have given your consent.

Your Privacy Rights. Applicable law may give you various rights regarding your personal information. If these rights apply to you, you may request that we:

Privacy Rights Requests. You may exercise your privacy rights by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below. Certain personal information may be exempt from such requests under applicable law. For example, we may need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services. In exercising your privacy rights, you may be required to provide additional information to verify your identity before we fulfill your request.

Complaints. If applicable, you may make a complaint to the data protection supervisory authority in the state or country where you are based.

If you are located in Texas, you can find the correct contact details here: https://consumerprotection.texasattorneygeneral.gov/.

If you are located in the EEA or UK, you can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.

Appeals. Applicable law may also permit you to appeal any denials of your privacy rights requests; to do so, contact us using the information in the "How Can You Contact Us About This Notice?" section below and describe in detail why you believe the denial was in error. Your description must include your full name and the email address to obtain the Services from us, along with a copy of the denial notice you received from us.

Your Choices.

Marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by contacting us using the details provided in the section "How Can You Contact Us About This Notice?" below, or by doing the following:

Targeted advertising: You may also have the right to opt out of the use of your information for targeted advertising. Targeted advertising (as defined by applicable law) is advertising based on a consumer’s personal information obtained from the consumer’s activity across websites to predict the consumer’s preferences or interests. You may also have the right to opt out of the "sale" of your information, as that term is defined by applicable law. To opt out of targeted advertising or "sales," please visit the Do Not Sell or Share My Personal Information link at the bottom of our webpage or in our app. You can also designate an authorized agent to make a request on your behalf.

Account information: If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information link provided or send an email to privacy@flyzipline.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. If you would like to learn more or opt out of receiving online display advertising tailored to your interests, please visit the Networking Advertising Initiative at https://thenai.org/opt-out/ or the Digital Advertising Alliance at https://optout.aboutads.info/. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. To opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at https://youradchoices.com/appchoices. For more information about cookies, please see our Cookie Notice.

CCPA Categories of California Personal Information We Collect. Throughout this Privacy Notice, including the "What Information Do We Collect?" section, we discuss in detail the specific pieces of personal information we collect from and about our Users. Under the CCPA, we are also required to provide you with the CCPA "categories" of personal information and sensitive personal information we collect. The categories we collect are: identifiers (such as name, address, email address); commercial information (such as transaction data); financial data (such as credit card information); internet or other network or device activity (such as browsing history or IP address); location information (e.g., your address or precise location, with your consent); professional or employment related data (see Privacy Notice for California Job Applicants); audio & visual information (e.g., call recordings or delivery location images associated with your account); inferences we make about you; and other information that identifies or can be reasonably associated with you. The categories of sensitive personal information are account log-in and password, financial data, or other credentials allowing access to your account, precise geolocation, and if you use certain Services, your health data.

How We Use These Categories of Personal Information. We and our vendors may use and disclose any of the personal information we collect for the purposes described in this Privacy Notice, and in accordance with our disclosures in the "How Do We Process Your Information?" section above. This includes the following business and commercial purposes (as those terms are defined in applicable law):

How We Collect These Categories of Personal Information. We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; (3) through affiliates; and (4) through third parties such as advertisers, Merchants, and our business partners.

How We Disclose These Categories of Personal Information. We describe our information sharing practices in the "When And To Whom Do We Disclose Your Personal Information?" section above. When you place an order with a Merchant, you intentionally direct us to disclose your information to the Merchant in order to provide the Services. We may also disclose any of the categories of personal information described above with third parties (as defined by the CCPA) for business purposes.

Your California Privacy Rights. If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:

Financial Incentives. We may provide certain rewards or incentives for providing your email address or referring friends and contacts and may occasionally run sweepstakes and contests where participants may provide personal information in return for a chance to win or compete to win certain prizes. You can opt into these incentives, sweepstakes, or contests by taking the requested action. Your participation is completely voluntary, and you have a right to withdraw from these incentives at any time. If you decide you don’t want to participate in these financial incentives, you can refrain from taking the requested actions.

Additional Information. If you would like further information regarding your legal rights under California law or would like to exercise any of them, please contact us using the form at https://www.zipline.com/privacy-request or 1-855-947-5163. You will need to provide us with information sufficient to verify your identity before we can satisfy your request. To do so, you will need to provide us with certain information regarding yourself and/or your usage of the Services, such as name, phone number, email address, account information, and order/delivery history. You may also designate an authorized agent to make a request on your behalf. To do so, you need to provide us with written authorization or a power of attorney for the agent to act on your behalf. You will still need to verify your identity directly with us.

"Sharing" and "Selling" Information.

The CCPA requires businesses that "sell" personal information, as the term "sell" is defined under the CCPA, to provide an opt-out from such sales. Some people have taken the position that when a website uses third parties’ cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a "sale" under the CCPA if the third parties have some ability to use, disclose or retain the data to improve their service or to take steps beyond the most narrowly drawn bounds of merely providing their service to the website/app. Some take this position even when the website pays the third party (not vice versa), and in most cases merely provides the third party with an opportunity to collect data directly, instead of providing personal information to the third party. As part of these analytics and advertising services, these technologies may access identifiers (like IP addresses), internet or other electronic network activity information (like information regarding an individual’s browsing interactions on our site), and commercial information (like the fact that a browser visited a page directed to people who are considering using the Services) to those sorts of companies. We may also disclose your name and email address to business partners and Merchants so they can send you information about their services and products. While we do not believe these are "sales" as that term is defined under the CCPA, you can opt out of this activity by visiting the Do Not Sell or Share My Personal Information link at the bottom of our webpage.

The CCPA also requires businesses that "share" personal information to provide an opt out from such sharing. Under the CCPA, "sharing" is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across websites. We may "share" information for these purposes to provide more relevant and tailored advertising to you regarding the Services. As part of this advertising, we may "share" identifiers (like IP addresses and email addresses), internet or other electronic network activity information (like information regarding an individual’s browsing interactions on our site), and commercial information (like the fact that a browser visited a page directed to people who are considering using the Services) with advertising platforms and advertising networks. To opt out of such "sharing," please visit the Do Not Sell or Share My Personal Information link at the bottom of our webpage. Please note that we also respond to and abide by opt-out preference signals sent through the Global Privacy Control to the extent supported by your browser. Any opt out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. For more information on how to use the Global Privacy Control, see www.globalprivacycontrol.org.

We do not knowingly "sell" or "share" the personal information of children under 16. We will only "sell" or "share" such personal information if we receive express consent to do so from those aged 13 to 16 years of age.

Sensitive Personal Information. The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA.

Data Retention. Please see the "How Long Do We Keep Your Information?" section above.

Shine the Light. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits those who use our services who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Data Posted by Users Under 18. If you are under 18 years of age, reside in California, and have a registered account for our Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California.